Return and Refund Policy

That Natural Place: Return & Refund Policy

At That Natural Place, we prioritize your health, well-being, and complete satisfaction above all else. Therefore, we diligently provide high-quality natural wellness products, ranging from alkaline silver and gut support supplements to soothing anti-inflammatory teas. Ultimately, we want you to feel absolute confidence in every purchase you make.

To ensure clarity and transparency, this Return & Refund Policy actively outlines the steps and precise conditions for returning items to our online store. Consequently, we urge you to read it carefully, ensuring a smooth and straightforward process for everyone.

Our 30-Day Return Window

First and foremost, you gain a generous 30 calendar days from your order’s delivery date to initiate a return for eligible items. This thoughtful allowance provides you ample time to receive, review, and truly evaluate your natural health essentials.

Eligibility: Important for Wellness Products

Considering the paramount importance of safety, hygiene, and the integrity of our consumable wellness products (such as supplements, teas, spices, and natural snacks), we accept returns only for items that meet specific criteria. Specifically, these include:

Unopened, unused, and still in their original, sealed packaging.
In the identical condition you received them.
Furthermore, you must provide valid proof of purchase (your order number or receipt).

Items We Do Not Accept for Return

Conversely, to consistently maintain our high standards of quality and protect customer safety, we cannot accept returns for the following items under any circumstances:

Any product you have opened, used, or removed its original safety seal from.
Gift cards.
Items explicitly marked as “Final Sale” or “Clearance.”
Lastly, any product you attempt to return more than 30 days after its delivery date.

Damaged, Defective, or Incorrect Items

Your satisfaction remains paramount to us. In the unfortunate event that your order arrives damaged, proves defective, or if you received an incorrect item:

Please contact us immediately within 7 days of delivery.
You can reach us directly at [thatnaturalplacecs@gmail.com] or call us at [262-536-4306].
Kindly include your order number and clear photos illustrating the issue.
As a result, we will promptly offer you a full refund or a free replacement at no additional cost. Moreover, we will cover any return shipping necessary in these specific situations.

How You Initiate a Return

To begin the process of returning an eligible item, simply follow these straightforward steps:

First, contact our dedicated customer service team within 30 days of delivery at [thatnaturalplacecs@gmail.com] or call us at [262-536-4306].
Next, provide your order number and a brief, clear reason for your return.
Subsequently, we will issue you a Return Authorization (RA) number and furnish detailed instructions on how to securely send back your product.
It is imperative that you do not send your item back without first receiving an RA number from us, as otherwise this action may significantly delay your refund or even prevent us from processing your return.

Your Refund Execution

Once That Natural Place receives and thoroughly inspects your returned item, we will then notify you of our approval or rejection regarding your refund.

If we approve your inquiry:

We will process and automatically apply a full refund directly to your original method of payment within 5-10 business days.

Please understand that original shipping costs from your order are non-refundable.

Return Shipping Costs

Regarding return shipping costs:

For eligible returns (e.g., if you simply changed your mind), the customer covers the return shipping costs. Therefore, we highly recommend you use a trackable shipping service to ensure your return safely reaches us.
However, for damaged, defective, or incorrect items, That Natural Place fully covers all return shipping expenses.

Exchanges

Should you wish to exchange an eligible, unopened item for a different natural product, please contact our customer service team. We gladly guide you through the process of returning the original item and actively assist you in placing a new order.

Contact Us

We’re here to help! Finally, if you hold any questions or concerns regarding our Return & Refund Policy or any of our wellness products, please do not hesitate to reach out:

Phone: 262-536-4306

Email: thatnaturalplace@gmail.com